The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

FAQ

Company details

KvK-Number:  72531878

BTW Number: NL002483801B96

IBAN: NL91 BUNQ 2208 5629 09

SWIFT code: BUNQNL24

Email: Info@p-dit.nl

What is P-dit’s return policy?

P-dit’s return policy has a standard return policy of 14 days from the date of receiving your order.

For your return to be approved the following  criteria must be met :

• The product must be in the same condition as when it was recieved.
• The product should have intact labels and protective stickers in its original packaging.
• The product must not be custom-made with personalization.

  Please Note:

  • The products cannot be exchanged at our retailers.
  • That you as a customer pay the return cost.

  P-dit guarantees our product quality with a well-packed design to ensure safety on arrival, and we inspect the product carefully before delivery. For all the accidents and damage from us, we will please respond to make customers the most satisfaction fully and according to our Terms and Conditions, all defects must be reported within 7 days to be able to claim them. We also kindly urge our dear customers once you get our products, please immediately check for any broken or damaged to avoid future arguments & refund concern

Full refund policy

How do I return a P-dit order?

With P-Dit you have no less than 14 days from receiving your order to return unused items.  That you as a customer pay the return cost.

Remember to always save your return receipt from the postal agent until you received a confirmation that your return has been processed

If you need to return or exchange your purchase, please contact us first for further instructions.

Email: info@p-dit.nl

Where is my refund?

Please note that we will refund the paid price for the returned product. After we receive the product, we will process and issue a refund to your original form of payment within 10 business days.

How do I get the free shipping?

Shipping is a flat rate:

• the Netherlands  7.50 euro
• Europe 19.50 euro
• United kingdom 35 euro
• The United States and Canada 45 euro

We do not provide free shipping at this moment.

Can I ship my order internationally?

We currently offer shipping only within the Netherlands, Europe, United Kingdom, the United States, and Canada at any address. We do not offer international shipping.

When will my order be shipped and how long will it take my item to arrive?

Orders are usually processed within 2-5 business days unless otherwise stated in the product description or in your confirmation email and once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase.

And for the order outside of the Netherlands might take a longer time.

Which payment methods do you accept?

We accept the following payment methods:

• Credit Cards: Visa and Master Card
• Ideal
• Apple Pay

For B2B

For B2B please contact:  patta@p-dit.nl